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Frequently Asked Questions

1. What is Penkraft®?

Penkraft® is a platform offering various artistic and educational products and services.

2. How can I place an order?

You can place an order directly through our website by selecting the desired products and proceeding to checkout.

3. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, net banking, UPI, and wallets.

4. How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number to track your shipment.

5. What is your return policy?

We do not encourage refunds/cancellations, but under certain conditions, we may offer credit for future purchases.

6. How long does shipping take?

Delivery usually takes 7-8 working days within Mumbai and a minimum of 10 days outside Mumbai.

7. Do you offer international shipping?

Currently, we only deliver within India. International shipping options will be available soon.

8. Can I modify my order after placing it?

Modifications can only be made before the order is dispatched. Please contact us immediately for changes.

9. How can I contact customer support?

You can contact us via email or phone. Our support team is available Monday to Saturday, 10 AM - 6 PM.

10. Are there any discounts for bulk purchases?

Yes, we offer special discounts for bulk purchases. Please reach out to us for more details.